Refund Policy

1. Digital Delivery Guarantee

Because DTG Global Marketplace delivers instant downloadable digital assets (software, templates, AI bots, e-books, and video bundles), access is granted immediately upon payment clearance.

2. Refund Conditions

Due to the irrevocable nature of downloadable content, all sales are generally final once the download link is accessed. However, we stand behind the technical quality of our products:

• Defective File or Broken Download: If a zip or asset file is corrupted or non-functional and our support team cannot provide a working fix within 48 hours, a 100% refund is issued.
• Duplicate Order: If you accidentally place two identical orders for the same product, contact us immediately for a full refund on the extra charge.
• Incompatibility: Product format compatibility is listed on every product page (React, Figma, PDF, Canva, MP4). Please ensure compatibility prior to checkout.

3. Requesting Support or a Refund

To request assistance or report an issue with your digital purchase, contact our human support team within 14 days of purchase: